Westat Patient Care Coordinator in Rockville, Maryland

Job ID 14414BR

Job Title Patient Care Coordinator

Location MD - Rockville

Career Area Research - Clinical Trials

Job Status Full-Time

Job Description

Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Job Summary:

Westat is seeking a Patient Care Coordinator (PCC) for Clinical Trials who will work as part of a ERPi team under contract to the National Heart Lung Blood Institute (NHLBI) DIR and will be responsible for all patient care coordination needs of the DIR’s clinical research program, including assignments to specific protocols, research areas, and/or research teams. The PCC will work closely with clinical research teams and patients to meet protocol objectives. The PCC will be responsible for coordinating all patient-related activities throughout the research lifecycle.

Job Responsibilities:

·Coordinate all new patient activities, including creating intake forms, new patient letters and packets, entering patient data, and requesting medical records.

·Support clinical teams with clinic activities, and attend weekly clinic planning meeting and disseminate weekly clinic schedules.

·Update clinic schedules, ensure patient availability, and schedule foreign-language and sign interpretation as needed.

·Assist the research team with scheduled patient admission and payments for travel/lodging

·Arrange for lodging as appropriate, in coordination with social work department Serve as liaison between clinical team and other NIH departments.

·Maintain a current electronic tracking system for all communications.

·Assist research staff with monitoring/audit preparation and perform additional duties as directed by the research.

Basic Qualifications:

·A Bachelor’s degree in a health-related field is required.

·Must be able to obtain a Public Trust clearance.

Preferred Qualifications:

·1-2 years’ experience preferred.

·Experience in a healthcare setting preferred.

·Passion for working in a clinical research setting.

·Patient and customer service orientation.

The successful candidate must be able to work both independently and in a team environment, demonstrate excellent attention to detail, and have strong written and oral communication skills, interpersonal, and organizational skills.

Westat offers competitive benefits with ESOP, 401k, Health, Dental, paid vacation, sick and holiday leave, professional development as well as other benefits.

Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the position, based on the specific position which may include, for example, identity verification, employment history, or criminal records history.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.